Terms of Service

Ordering & payment

Prices are in INR and inclusive of applicable GST unless stated. We accept common digital payments at delivery.

• Accepted methods include UPI, major debit/credit cards, and cash (exact change preferred).
• For online/phone orders, your order is confirmed only after we issue an order ID and estimated time.
• Dynamic pricing may apply during peak hours or limited-time promotions. Final price is shown at checkout.
• In case of payment gateway delays, we may verify payment before dispatch.

Cancellations

Orders can be cancelled within 5 minutes of placement by calling +91 22 4897 1234.

• Once preparation begins, cancellation may not be possible. If permitted, a partial refund may apply.
• If an item becomes unavailable, we will offer a substitute or a refund for that item.
• No-shows for pickup orders after 30 minutes from ready time may be cancelled without refund.

Delivery & pickup

• Delivery ETA is an estimate and may vary due to kitchen load, weather, or local conditions.
• Provide an accurate address, building name, entry instructions, and a reachable phone number.
• Our rider may contact you upon arrival; if unreachable after 10 minutes, the order may be marked delivered or returned.
• Contactless delivery is available upon request; responsibility transfers upon drop-off at the specified location.

Allergens

Some items may contain gluten, dairy, or nuts. For Jain-friendly preparation, select eligible items.

• Cross-contact may occur in a shared kitchen. Severe allergy customers should exercise discretion.
• Ingredient changes may occur seasonally; ask for the latest ingredient list before ordering.

Modifications & substitutions

• Certain customizations are available and may incur extra charges visible at checkout.
• We may decline modifications that compromise food safety or product quality.
• In rare cases, comparable substitutions may be made to ensure timely fulfillment.

Refunds & credits

• Quality concerns must be reported within 30 minutes of delivery or pickup with clear details.
• Approved cases may be resolved via replacement, partial refund, or store credit at our discretion.
• Processing timelines depend on your payment provider and may take 5–7 business days.

User obligations

• Provide accurate contact details and be available to receive calls for delivery coordination.
• Do not misuse discount codes, create fraudulent orders, or interfere with service operations.
• Respect rider and staff safety; harassment or unsafe conduct may result in refusal of service.
• Comply with local laws, including age restrictions for any restricted items (if applicable).

Pricing, taxes, and fees

• Menu prices, taxes, packaging, and delivery fees are presented before checkout.
• Promotions are time-bound and subject to availability and eligibility criteria.
• We reserve the right to correct pricing errors and notify you before fulfillment.

Service availability

• Operating hours and delivery zones may change without prior notice based on operational needs.
• We may refuse or cancel orders suspected of abuse, fraud, or policy violations.

Liability

We are not responsible for delays caused by force majeure or unexpected traffic conditions in Mumbai.

• To the maximum extent permitted by law, we disclaim indirect, incidental, or consequential damages.
• Our total liability for any claim relating to an order is limited to the value of that order.
• Food should be consumed immediately upon delivery/pickup; improper storage may impact quality and safety.

Indemnity

• You agree to indemnify and hold us harmless from claims arising from your misuse of the service or policy breaches.

Privacy

• We collect and process limited personal data necessary to fulfill your order, prevent fraud, and improve service.
• We may contact you regarding your order status, feedback, or critical service updates.

Governing law & dispute resolution

• These terms are governed by the laws of India, with exclusive jurisdiction of competent courts in Mumbai.
• We encourage amicable resolution via our support line before pursuing formal remedies.

Contact

• Phone: +91 22 4897 1234
• Email: support@alphabotmumbai.pro
• Business hours: Mon–Sun, 11:00–23:00 IST